Cancellation and Refund Policy

At Send My Feelings, we strive to deliver joy and create memorable experiences for our customers. Please review our cancellation and refund policy carefully to understand our terms.

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Can I cancel my order?

• Personalized or Perishable Products: Orders for personalized or customized items, as well as perishable products like cakes and flowers, cannot be canceled once processing has begun.
• Standard Products: For non-perishable standard items, you can cancel your order if it hasn’t been dispatched yet. Most orders are processed within a few hours after being placed, so we recommend contacting us at the earliest.

If your cancellation request is valid, we will process your refund within 12 working hours of receiving your request.

To cancel your order or for assistance, reach out to us via:

• Phone/WhatsApp: +91 7424001234
• Email: orders@sendmyfeelings.com

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Can I return an item?

We do not accept returns. However, if you receive a product that is damaged, defective, or incorrect, you can report it within 24 hours of delivery.

In such cases, you may choose:

1. Product Re-delivery: The correct product will be delivered to your address.

Note: Requests for cancellations, refunds, or reattempts will not be entertained after resolution.

For support, contact us at orders@sendmyfeelings.com.

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What are the non-refundable scenarios?

Refunds are not provided in the following cases:

• Delivery to the wrong address provided by the sender.
• Recipient unavailability or refusal to accept the delivery.
• Quality issues arising from improper handling of the product after delivery.

For further clarification, email us at orders@sendmyfeelings.com.

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What are the refundable scenarios?

Refunds are processed in the following cases:

1. Order Cancellation: If the order is canceled before it has been processed.
2. Non-Delivery: If the order was not delivered to the recipient (excluding cases where the recipient was unavailable or untraceable).
3. Quality Complaints: If there is a verified complaint about product quality, we will either issue a refund or replace the product after investigation.

For any queries, contact orders@sendmyfeelings.com.

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Can you arrange a return pick-up?

• Same-Day Delivery Products (e.g., flowers, cakes): Due to their perishable nature, return pick-up services are not available.
• Couriered Products:
  • Standard Pin Codes: Return pick-up is available for damaged or defective products if reported within 24 hours of delivery.
  • Beyond 24 Hours: Pick-up services are unavailable.
  • Remote Areas & International Deliveries: Customers will need to ship the product back to us.

For the return address or further support, contact orders@sendmyfeelings.com.

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How long does it take to process a refund?

• Refund Initiation: Refunds are initiated within 12 working hours of approval.
• Refund Timeline: It may take 3-5 working days for the refunded amount to reflect in your bank account, depending on your bank's processing time.