Privacy Policy
At Send My Feelings, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make use of our services.
Information We Collect
We may collect the following types of information when you interact with our website:
- Personal Information:
- Name, email address, phone number, and shipping address provided during order placement or account creation.
- Payment Information:
- Billing details such as credit/debit card information (processed securely by payment gateways).
- Non-Personal Information:
- Browser type, IP address, and browsing behavior to improve website performance and user experience.
How We Use Your Information
The information collected is used for the following purposes:
- Order Fulfillment: To process and deliver your orders efficiently.
- Customer Support: To address your queries, requests, or complaints.
- Marketing: To send promotional offers, newsletters, and updates (only if you opt-in).
- Website Improvement: To enhance our website’s functionality and user experience.
How We Protect Your Information
We implement robust security measures to ensure your data is protected against unauthorized access, alteration, disclosure, or destruction. This includes:
- Secure servers and encryption for sensitive data (e.g., payment information).
- Regular monitoring and updates to our systems to prevent vulnerabilities.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with trusted entities in the following scenarios:
- Delivery Partners: To fulfill and deliver your orders.
- Payment Gateways: For secure payment processing.
- Legal Compliance: If required by law or to protect our rights and prevent fraud.
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. Cookies help us:
- Remember your preferences.
- Track website traffic and usage patterns.
You can modify your browser settings to disable cookies, though this may affect certain functionalities of the website.
Third-Party Links
Our website may include links to third-party websites for your convenience. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Your Rights
As a valued customer, you have the following rights regarding your personal information:
- Access your data and request corrections.
- Opt-out of marketing communications.
- Request the deletion of your personal information (subject to legal obligations).
To exercise these rights, contact us at order@sendmyfeelings.com.
Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and we encourage you to review it periodically.